Avoid ATM Fees

At True Link, we pride ourselves in offering an affordable service, and we want to help our customers avoid paying high or unexpected fees whenever possible. 

In this article, you’ll learn more about withdrawing cash using the True Link Visa® Prepaid Card and how to withdraw cash without incurring fees. 

Access cash without fees

True Link Visa® Prepaid Cards incur a cash withdrawal fee if cash is withdrawn at a bank from a teller, as well as at some ATMs. Cash withdrawal fees can be reduced or eliminated in three ways.

Please be aware that a cardholder must have a PIN set on their Card to withdraw cash. 

Option 1 - Use Allpoint ATMs: If the True Link Visa Card has an “Allpoint” logo on the back of it, the cardholder will not be charged a fee to make a cash withdrawal from an ATM in the Allpoint ATM Network. Allpoint ATMs are widely available in all 50 states.

To locate the nearest Allpoint ATM: 

If your cardholder does not have access to the Allpoint ATM Network and you would like your cardholder to have access, please contact our Customer Support team for assistance. 

Option 2 - Request cash-back with purchase: Many merchants offer “cash-back” with a purchase, which allows cardholders to obtain cash without needing to pay a fee for an ATM withdrawal. Administrators can allow cash-back with a purchase from the access to cash section of the Spending Settings. If this setting is “allowed,” cardholders can request “cash-back,” when they make a purchase at a merchant, select the amount of cash they would like to receive, and enter the Card PIN.

Option 3 - Make larger withdrawals: To reduce the number of fees paid for non-Allpoint ATM withdrawals, cardholders can consider withdrawing a larger amount of cash at one time. While a withdrawal may still incur a fee, making fewer withdrawals will reduce the total number and amount of fees paid. If you make larger withdrawals, make sure the cardholder has a safe and secure place to store any cash. 

If you have any questions about cash withdrawals, please don’t hesitate to contact our Customer Support team.

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