Trust Account Quarterly Statements

By default, statements will not be mailed to beneficiaries. For a majority of our customers, we find that they prefer to invite beneficiaries to access their accounts online, where they can generate quarterly statements and reports for their accounts. More information on how to invite Beneficiary Portal Users can be found here.

We also recognize that sometimes it can be helpful to have statements mailed either directly to a beneficiary or to someone that requests physical copies of account information. For this reason, we offer the ability to enroll accounts to have statements mailed.

Mailing statements only to the beneficiary

If you will only need to mail statements to the beneficiary’s address, please follow the below instructions:

1. Visit the Profile tab of the beneficiary’s account.
2. Click the down arrow for “Contact Info”.
3. Click the blue “Edit” link.

4. There will be an option to check a box next to “Mail Statement” - check this box.

   

5. Click the green “Update” button at the bottom of the box. 

Going forward, statements will be mailed directly to the beneficiary at the address listed in the “Contact Info” section of the Profile tab.

Mailing statements to someone other than the beneficiary

If you would like your beneficiary to also receive mailed statements in addition to a separate statement recipient, you will need to follow the below instructions for the beneficiary as well.

After following the same steps listed above, please review the below instructions to set up statements to be mailed to someone who is not the beneficiary.

1. On the Profile tab, click the down arrow for “Statement Recipients”.
2. Click the blue link that says, “Add Statement Recipient”.
3. You will be asked to confirm several pieces of information, such as the name of the person receiving the statement, their address, and contact information.
   1. Though it asks for their email address and phone number, at this time we are only able to send out physical copies of statements. If you’d like this person to have access to digital statements, we recommend inviting them to be a Beneficiary Portal User.

4. Once you have entered the information requested, click “Save Statement Recipient”, and the recipient will begin receiving statements the following quarter.
5. Per the above, if there are one or more people added in the “Statement Recipients” section, a statement will no longer be sent to the beneficiary’s address. If you have added address(es) in the “Statement Recipient” section and would like to send a statement to the beneficiary address, please add it in this section.

We know that it is critical that your statements are mailed to the correct address(es). Please let us know if we can support you with updates by reaching out to our team at trustsupport@truelinkfinancial.com.

Reviewing current Statement Recipients

If you ever need to review the current Statement Recipients set up for a particular beneficiary, that information is available at any time by either downloading a "Statement recipients" from the Reports tab or by navigating to a beneficiary’s Profile tab and scrolling down to the “Statement Recipients” section on that page.

You can also generate this report for your entire organization by clicking the "Trusts" header-tab, then clicking the "Reports" sub-tab, and downloading the "Statement Recipients" report for your entire organization.