Review Reasons for Declined Transactions
Cardholders can review reasons for recently declined transactions attempted on their True Link Visa® Prepaid Card.
Reasons for declined transactions
Cardholders can review recent transactions in the following ways:
Option 1 - Automated phone system: Cardholders can call 1-800-299-7646 to review reasons for declined transactions through True Link’s 24/7 automated phone system.
- Press 7 to hear the reasons for recently declined transactions on the card.
- Enter the last 4 digits of the Card number.
- Enter the 4 digits of the year the cardholder was born.
- Enter the last 4 digits of the cardholder Social Security number.
- Once the information is confirmed, reasons for declined transactions will be read to the caller.
Option 2 - Text message: As long as True Link has their mobile number on file, a cardholder can text the word “decline” to 1-800-299-7646, and the balance will be sent back in a text message. Standard text message rates, fees, and charges may apply.
Option 3 - Customer Support: Cardholders can receive information on recently declined transactions by contacting our Customer Support team.